Privacy Policy
Last Updated: 17 February 2026
Introduction
Nelvixo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nelvixo.com and use our services.
Information We Collect
We collect information that you provide directly to us when you:
- Fill out contact forms or request information about our services
- Communicate with us via email or phone
- Schedule electrical assessments or consultations
- Subscribe to our updates or newsletters
Personal Information
The types of personal information we may collect include:
- Name and contact information (email address, phone number, physical address)
- Building information and property details
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or source
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our electrical assessment and consulting services
- Respond to your inquiries and fulfill your requests
- Send you technical notices, updates, and administrative messages
- Communicate with you about services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting providers, email service providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information
- Objection: You may object to our processing of your personal information
- Portability: You may request a copy of your information in a structured format
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate measures to ensure your information receives adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@nelvixo.com
- Phone: +56 9 7216 9927
- Address: Arturo Prat 590, La Serena, Chile